Refund policy
Returns Made Simple
At Love & Concern, we want you to love every purchase. If something’s not right, returning it is easy.
Free & Easy Returns
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Free return shipping and no restocking fees on returns under $500 when processed through our online portal.
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A prepaid shipping label will be provided or a new item will be shipped to you at no additional cost at seller's discretion.
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Outbound shipping charges are non-refundable. If your order qualified for free shipping, your refund will reflect the product cost minus outbound shipping.
How to Start a Return
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Give our friendly Customer Service Team a call at (800)-555-5555. Please have your invoice handy. or email us at returns@loveandconcern.com
A Few Things to Know
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Items must be returned within 30 days.
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We can’t accept returns on items that are washed, decorated, discontinued, or marked as non-returnable.
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Claims for shortages or damages must be made within 72 hours of delivery.
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Refunds are issued as store credit only—no cash refunds.
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Orders over $500 may be subject to a restocking fee and freight charges.
Our Promise
If we made a mistake with your order, we’ll make it right by covering shipping and ensuring you get the correct items as quickly as possible.
Replacements
If your order arrived damaged, missing items, or incorrect, you can request a replacement order. Please note replacements must be for the same items originally ordered (no swaps for different sizes, colors, or styles).